Startup Kenya

Dear Eng. Joseph Njoroge, KENYA POWER’S RE-BRANDING IS A WORK IN PROGRESS First of all let me commend you for the great strides you have made at Kenya Power. Despite working in an environment with high cost of supplies, rampant vandalism, legacy employees, and generally hostile consumers you have managed to accomplish a great number of things. Applying for new electricity connections especially in rural areas has never been easier or cheaper. Prepaid meters have introduced certainty in billing and protection of revenues for our national utility provider. You have also worked hard to improve the customer experience with more responsive customer care, use of information technology and a charter on response times. Certainly if Kenya Power continues on this path you will delight your customers with a world class service that improves their lives. Naturally in rebranding a parastatal you will encounter challenges, but all challenges are solvable. I’d like to share some suggestions on