tag:blogger.com,1999:blog-34725338.post7057727779249734934..comments2023-11-02T18:43:07.942+03:00Comments on Startup Kenya : More goof-ups from Safaricom and the Great Zap MysteryHarry Karanjahttp://www.blogger.com/profile/14088676584066449200noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-34725338.post-41254060419229524602009-03-03T13:52:00.000+03:002009-03-03T13:52:00.000+03:00I can't say I'm surprised about this. Customer ser...I can't say I'm surprised about this. Customer service, efficiency etc don't seem to be a priority here.<BR/><BR/>Safaricom better sort themselves out as there will come a time when they will not have the market share/advantage.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34725338.post-39328698653588714642009-02-19T14:22:00.000+03:002009-02-19T14:22:00.000+03:00Well I feel your pain when companies get so big it...Well I feel your pain when companies get so big it feels losing a single customer means nothing.<BR/><BR/>A question. Is Stanchart the biggest bank in Kenya? Why would Zain restrict Zap to one bank. I hope they involve more banks quickly.<BR/><BR/>I am in Ghana, and I'm eagerly waiting for either MPESA or Zap.Kobby Owusuhttps://www.blogger.com/profile/00961268571607678372noreply@blogger.comtag:blogger.com,1999:blog-34725338.post-14215626606254979392009-02-18T16:06:00.000+03:002009-02-18T16:06:00.000+03:00I have seen the M-Pesa guidelines at thei site and...I have seen the M-Pesa guidelines at thei site and already have thousands of companies as agents. By that measure, they probably have several thousands of applicants pending or rejected, and since customer service is not a priority in Kenya, they may not want to inform others that they are not seeking agents, have kept silent, just in case they may need to look for new onesbankelelehttps://www.blogger.com/profile/01180926084939364063noreply@blogger.comtag:blogger.com,1999:blog-34725338.post-19967694685079583122009-02-18T15:41:00.000+03:002009-02-18T15:41:00.000+03:00@ConceptAbout Safaricom I think I'll say we have a...@Concept<BR/><BR/>About Safaricom I think I'll say we have a love-hate relationship, but I notice that you used the 'n' version of their name, might you be another dissatisfied customer?...<BR/><BR/>As for Zap lucky me then as I bank with StanChart.Harry Karanjahttps://www.blogger.com/profile/14088676584066449200noreply@blogger.comtag:blogger.com,1999:blog-34725338.post-80041741310886515022009-02-18T15:29:00.000+03:002009-02-18T15:29:00.000+03:00You really don't like Safcon...For Zain, service n...You really don't like Safcon...For Zain, service not open to 'anyone' initial roll out is for guys banking with stanchartAnonymousnoreply@blogger.com